Shipping policy

SHIPPING & DELIVERY:

When will my order ship?

Small parcels will ship between 1-3 business days after the order is placed. Furniture will have longer processing and shipping times – you should expect to receive your furniture in 2-5 weeks after your order is placed. 

Items ordered together may not arrive in the same box. When your order ships, we will send you a confirmation email with the tracking information. Please check your spam folders if you are unable to find this email. We are unable to edit shipping addresses once your order has shipped.

How does furniture delivery work?

Our delivery partner will reach out to you 1-3 days before delivery to schedule a time window that works. On delivery day, our delivery partner will bring the item into your room of choice, unpack it, assemble it if needed, and discard the packaging materials if you request it. (If you may want to return it, make sure to keep the packaging.)

How should I measure for delivery?

To ensure a smooth delivery process, please measure the height, width, and depth of doorways, hallways, stairwells and elevators leading into your home. The dimensions of our furniture is listed on our product pages in inches for your reference.

Will the delivery team remove my existing furniture?

Our delivery partners are not able to remove existing furniture at the time of delivery. For a smooth delivery experience, please arrange for removal of existing furniture prior to your delivery date.

What happens if I miss my delivery appointment?

If you need to reschedule your appointment, Contact Us (link to Contact Us page) or your local delivery agent as soon as possible. Rescheduling fees from our delivery agent may apply.

Do you ship internationally, to Hawaii or Alaska?

Not at this time. We currently only ship to the 48 contiguous states, although we do hope to expand our delivery range overseas in the future.